The Agency Growth Blog - For Owners Who Want Growth

Managing Challenging Clients In An Inbound Marketing Agency Takes Finesse

Posted by Mike Lieberman on May 5, 2016 10:25:49 AM

We all have them, those clients who no matter what you do, are never happy. Get them 50 leads last month and they want to know why it wasn’t 60 leads. Finish their website a week early and they want to know why it wasn’t done two weeks early. Double their website visitors in two months and they want to know why it was ONLY double and not triple.

Then there are the clients who don’t give you approvals for two weeks but expect your schedule to remain intact or they call you at 5PM with a request that absolutely has to be done by 9AM tomorrow morning. What about the clients who don’t want to pay you because your deliverables are behind schedule (or at least that’s what they think) even though you’re right on schedule?

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Topics: client services, account management, managing clients

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