This Might Not Be As Easy As You Think
I’ve had a few less than stellar service experiences over the past month that has me looking introspectively at the team at Square 2. Are we doing everything we should be doing to give our clients the remarkable experience we aspire to deliver?
This effort triggered me to consider sharing some of the insights and efforts with all of you.
Because I think now more than ever, the people we have on our teams are going to make or break our efforts not only this month but for many months and years into the future.
Now more than ever, how we take care of clients is going to be the difference between success and failure.